Game is crashing or won't load (PC)

We've created this support guide to help players who may be experiencing issues with launching the game crashing, failing to launch, or freezing on a loading screen. Please go through all of the steps below before contacting support for additional assistance. If you are having similar issues, but you're playing on console, then please contact us creating a bug report.

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1. Check your computer meets the minimum spec requirements. 
2. Confirm your graphics card drivers are up to date.
3. Check that your dedicated graphics card is set to run Ravenbound.
4. Download and install Microsoft Visual C++ Redistributable and .NET Framework
5. Check if you are missing any Windows updates.
6. Check for any programs that could be interfering with Steam and/or Ravenbound.
7. Verify integrity of game files.
8. Try uninstalling and reinstalling Ravenbound.
9. Check your Windows Installation
10. Contact support with your MsInfo & DxDiag files.

1. Check your computer meets the minimum spec requirements.

MINIMUM REQUIREMENTS:

OS: 64 bit OS - Windows 10
Processor: Intel i5-6400 (4C / 4T) (Q3 ‘15),
AMD Ryzen 5 1600
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 1050 4GB,
AMD Radeon RX 5500 XT 4GB or equiv.
DirectX: Version 12
Network: Broadband Internet connection
Storage: 25 GB available space

RECOMMENDED REQUIREMENTS:

OS: 64 bit OS - Windows 10/11
Processor: Intel Core i7-4770, AMD
Ryzen 5 1600X
Memory: 16 GB RAM
Graphics: Nvidia GTX 1070 8 GB, AMD
Vega 56 8GB
DirectX: Version 12
Network: Broadband Internet connection
Storage: 25 GB available space

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2. Confirm your graphics card drivers are up to date.

Check your graphics card software and make sure it's updated. Select NVIDIA GeForce Experience, or AMD Radeon Software. If you are using an older Graphics card, it's probably not supported.

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3. Check that your dedicated graphics card is set to run Ravenbound.

Make sure your Dedicated Graphics Card is running the game (click here for details).

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4. Download and install Microsoft Visual C++ Redistributable and .NET Framework

Microsoft Visual C++ Redistributable and .NET Framework:

a) Uninstall Microsoft Visual C++ and Restart your PC

b) Reinstall Visual C++ 2015, 2017, 2019 from Microsoft's website. 

c) For Windows 7, Download Microsoft Windows SDK for Windows 7 and .NET Framework 4

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5. Check if you are missing any Windows updates.

Make sure your Windows Update Centre has been updating your PC successfully. Manually check for available updates and make sure that a successful connection confirmed no pending ones.

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6. Check for any programs that could be interfering with Steam and/or Ravenbound.

Search for, and disable/troubleshoot programs that could potentially interfere with Steam. Most notably:

a) Turn off Steam overlay

b) Disable background programs for recording and screen capturing

c) Temporarily disable your antivirus software

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7. Launch the game in Windowed mode.

Try running the game in windowed mode:
a) Via Steam open your game Library.
b) Right click on the game title and select "Properties"
c) Click on "SET LAUNCH OPTIONS", and type in "/windowed".
d) Start a game session

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8. Change your game settings file.

Try different game settings:
It's possible to give it a boost by disabling Anti-aliasing. Go to Documents\Avalanche Studios\Ravenbound\Saves\settings\(Steam ID)\ and open the json file. Scroll down to 'GraphicsAA' and set the value to 0.

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9. Verify integrity of game files.

Verify integrity of game files:
a) Via Steam open your game Library.
b) Right click on the game title and select "Properties"
c) Select the "LOCAL FILES" tab and click on "VERIFY INTEGRITY OF GAME FILES..."
d) Start a game session

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10. Try uninstalling and reinstalling Ravenbound.

One of the simplest solutions, but a very effective one if you've tried everything else, is to uninstall and re-install Ravenbound.

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12. Contact support with your MsInfo & DxDiag files.

If the above did not help, send us your DxDiag and MSInfo files (in .txt format) and let us know that you have completed all of the above. Check out this article on how to obtain it.

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